Sweety is Cynchrony's intelligent AI support chatbot designed to be your warm, welcoming career companion. Unlike typical robotic chatbots, she has a relatable, caring personality that's sometimes a bit playful and cheeky. She's built specifically for career guidance and platform support, making her feel like that helpful senior who always has the answers.

Sweety can guide you through onboarding and profile setup, answer career questions about skill paths and interview prep, handle platform issues like bugs or login troubles, raise support tickets for backend teams, give tailored advice based on your career stage, and even pop in proactively to check on your progress or suggest improvements.

Both! You can actively chat with Sweety anytime you need help, but she's also trained to recognize moments of need and might proactively pop up. Whether it's a nudge before your mock interview, a quick tip before downloading your resume, or just to cheer you on - she's like the interface equivalent of a supportive hug.

Sweety is backed by a purpose-built conversational framework trained on thousands of student queries, job support tickets, and career guidance FAQs. She's not script-based - every interaction makes her sharper, faster, and more intuitive. She understands jobs, roles, hiring terms, courses, and career contexts deeply.

Sweety is multi-channel ready and adapts to your preferred communication style. She can handle text conversations, voice interactions, and even jump on calls for real-time voice support when enabled. She's designed to be accessible through whatever medium works best for you.

Users love Sweety because she has a relatable tone that's never robotic but always warm, provides 24/7 access when real people might not be available, is career-aware and understands the job market deeply, and is escalation-ready - if she can't solve something, she knows exactly who can help you next.

Absolutely! Sweety gives tailored advice based on your career stage, goals, and current progress in the platform. She can recommend courses for specific roles like product management, explain why your ATS score might have changed, suggest study materials based on job descriptions you're targeting, and provide personalized guidance throughout your career journey.

If Sweety can't resolve your issue directly, she's escalation-ready and knows exactly how to help. She can raise support tickets for backend teams instantly and accurately, connecting you with the right human specialists who can address more complex problems. She ensures no query goes unanswered.

Sweety provides 24/7 access and is always there when you need support, regardless of time zones or business hours. Whether you're working on your resume at midnight or have a quick question on weekends, she's ready to help instantly - making her incredibly reliable for students with busy or unconventional schedules.

Sweety operates on a continuous learning architecture where every interaction makes her better. She's trained on thousands of student queries, support tickets, and career guidance FAQs, and she continuously updates her knowledge base. This means she gets more intuitive, accurate, and helpful with each conversation across the platform.