Aidoc India UX Researcher Interview: Rounds, Questions and Preparation

What the job involves

As a UX Researcher in digital health, you will study how clinicians, patients, and caregivers interact with AI-driven medical tools, such as radiology triage software. Day to day, you plan and run interviews, usability tests, and workflow observations, then translate findings into design recommendations that improve safety and efficiency. You will work closely with product managers, designers, and clinical experts to ensure that health technology fits real clinical environments.

Role and Technical Knowledge

1. 1

   What is the difference between formative and summative usability testing in a medical software context?

   Explain that formative testing happens early to find design issues, while summative testing validates whether a product meets safety and efficiency benchmarks before release.

2. 2

   How would you recruit participants for a study on an AI-based radiology triage tool?

   Cover recruiting radiologists, technicians, and possibly IT staff, using clinical networks, professional societies, and ensuring diverse experience levels and settings.

3. 3

   What are key ethical considerations when conducting research with patients in India?

   Mention informed consent in local languages, data privacy under the DPDP Act, minimizing burden on patients, and obtaining ethics committee approvals.

4. 4

   How do you ensure accessibility in digital health interfaces for users with low digital literacy?

   Discuss simplified language, clear icons, step-by-step guidance, and testing with representative users, plus WCAG guidelines for visual and motor accessibility.

Practical Scenarios

1. 5

   A hospital reports that radiologists are ignoring the AI alerts from your triage tool. How would you investigate this?

   Propose contextual inquiry to observe alert usage, interviews to understand trust and workflow fit, and analysis of alert frequency and timing to identify alert fatigue.

2. 6

   You need to evaluate a new patient portal for scheduling appointments. Outline your research plan.

   Include goals, methods like moderated usability tests and task analysis, participant recruitment, metrics such as task success and time on task, and a synthesis plan.

3. 7

   How would you measure the impact of a design change that aims to reduce errors in medication ordering?

   Suggest a mixed-methods approach: pre-post usability testing, error rate tracking, and interviews with nurses and pharmacists to capture perceived safety and efficiency.

4. 8

   You have limited time and budget to study a complex clinical workflow. What do you do?

   Prioritize high-risk tasks, use lightweight methods like remote interviews and rapid usability tests, and leverage existing data or shadowing to maximize insights.

Behavioural and Teamwork

1. 9

   Tell me about a time you had to convince a product team to change a design based on research findings.

   Use STAR format: describe the situation, your research evidence, how you communicated it, and the positive outcome for users and the product.

2. 10

   Describe a situation where you had to work with a difficult stakeholder. How did you handle it?

   Show empathy, active listening, and a focus on shared goals, such as patient safety or clinician efficiency, to find common ground.

3. 11

   How do you handle receiving critical feedback on your research approach?

   Demonstrate openness, ask clarifying questions, and explain how you iterate on your methods to improve rigor and relevance.

4. 12

   Give an example of a time you managed multiple research projects with tight deadlines.

   Highlight prioritization, time management, and communication with stakeholders, and mention tools or strategies you used to stay organized.

HR and Motivation

1. 13

   Why do you want to work in UX research for digital health, specifically at a company like Aidoc India?

   Connect personal interest in healthcare impact, mention the company's focus on AI-driven clinical solutions, and show awareness of the Indian healthcare context.

2. 14

   Where do you see yourself in three years in this role?

   Express a desire to deepen expertise in health tech research, take on larger studies, and contribute to improving patient outcomes through better design.

3. 15

   How do you stay updated with trends in UX research and digital health?

   Mention following industry blogs, attending conferences like HFES or local UX meetups, reading clinical journals, and participating in online communities.

4. 16

   What are your salary expectations for this role?

   Research typical fresher UX researcher salaries in India, give a reasonable range, and emphasize flexibility and interest in the overall opportunity.