Refund Policy
We believe in being upfront. Cynchrony operates on a no-refund model for all credit purchases and plan activations. This page explains exactly what that means, when exceptions apply, and what to do if something goes wrong on our end.
How our credit system works
Cynchrony uses a credit-based model for individual users. Credits are purchased and consumed as you use platform features — mock interview sessions, assessments, and related tools.
Credit costs shown upfront
The credit cost of each feature is shown clearly before you begin a session.
Live balance visibility
Your available credit balance is visible in your account dashboard at all times.
Expiry terms
Credits are subject to expiry terms applicable to your plan — displayed at the time of purchase.
Our no-refund stance
All purchases are final and non-refundable.
By completing a purchase on Cynchrony, you confirm that you have read and accepted this policy.
This applies to:
- Credits purchased but not yet used
- Credits partially used after purchase
- Plan upgrades or top-ups
- Purchases made during promotional or discounted periods
- Credits that have expired per your plan's expiry terms
Why no refunds?
Credits give you immediate access to the platform. The moment a purchase is made, your credits are available and the session infrastructure is ready. Like most digital content and SaaS platforms, we are not able to recover that access once it has been granted.
When we will make it right
We do not issue monetary refunds, but we will always make things right if the problem is on our end.
Technical failure during a session
✓ Credits restored to your account in fullIf a session fails or is interrupted due to a verifiable fault on Cynchrony's platform — and not due to your internet connection, device, or browser — the credits consumed for that session will be restored.
Duplicate charge
✓ Refund to original payment methodIf you are charged twice for the same transaction due to a payment processing error, the duplicate charge will be refunded as soon as the error is confirmed. This is a billing error and will always be corrected.
Credits not delivered
✓ Credits delivered or full refundIf you completed a purchase and your credits were never added to your account due to a system error, we will either deliver the missing credits immediately or process a full refund for that transaction.
How to report an issue
Email us at contact@cynchrony.in within 48 hours of the incident with the following:
| What to include | Details |
|---|---|
| Subject line | Platform Issue — [Your registered email] |
| Your name | As registered on your Cynchrony account |
| Date and time | When the issue occurred |
| Description | What happened — failed session, duplicate charge, missing credits |
| Transaction reference | Payment receipt or transaction ID from your confirmation email |
| Screenshot | If available, attach a screenshot of the error or session state |
48h
Acknowledgement time
5 days
Resolution for confirmed issues
We are not able to review issues reported more than 48 hours after the incident.
Institutional plans
Refund and cancellation terms for institutional plans — purchased by colleges, universities, coaching centres, or training institutes — are governed by the terms of your agreement with Cynchrony.
Individual students accessing Cynchrony through an institutional account should direct billing queries to their institution's placement cell or administrator.
Your consumer rights
This policy does not limit or override any rights you have under the Consumer Protection Act 2019 or any other applicable Indian law. If you have a genuine consumer grievance that we have not resolved, you may:
National Consumer Helpline
consumerhelpline.gov.in
Approach your nearest Consumer Disputes Redressal Commission
We would always prefer to resolve things directly first. Please reach out to us before escalating.
Contact us
For all billing queries and issue reports:
Mirai Gen Private Limited
Madhapur, Hyderabad, Telangana — 500081, India
contact@cynchrony.inWe will acknowledge all emails within 48 hours on business days.