Travel, hospitality and food service
Bhramanti Voyages Travel Consultant Interview: Rounds, Questions and Preparation
For Travel Consultant roles at companies like Bhramanti Voyages
What the job involves
A Travel Consultant helps customers plan, book, and manage trips, including flights, hotels, transport, and activities. In a smaller or fast-growing agency, you may handle multiple clients, coordinate with suppliers, and resolve issues before, during, and after travel. The role blends sales, customer service, and destination knowledge.
Role and technical knowledge
- 1
What is the difference between a PNR and a ticket number?
Explain that a PNR is a booking reference for the itinerary, while a ticket number is issued after payment and is unique to each passenger. Mention that one PNR can have multiple ticket numbers.
- 2
How would you plan a 5-day budget trip to Goa for a family of four?
Cover transport options, accommodation near beaches, daily activities, approximate costs, and buffer time. Show awareness of peak season pricing and local travel.
- 3
What documents does an Indian citizen need for a trip to Thailand?
Mention passport validity of at least 6 months, visa or visa-on-arrival rules, return ticket, proof of funds, and travel insurance. Note that rules can change, so verify with official sources.
- 4
What is the role of a GDS like Amadeus or Galileo in travel consulting?
Explain that GDS platforms let consultants search, compare, and book flights, hotels, and cars, and manage reservations. Mention that accuracy in entries is critical.
Practical scenarios
- 5
A client's flight is cancelled two days before departure. What do you do?
Show a step-by-step approach: inform the client, check airline options, rebook or refund, adjust the itinerary, and confirm in writing. Emphasise keeping the client calm and updated.
- 6
A customer wants a cheaper package but your quote is higher than an online site. How do you handle this?
Highlight value-added services like personalised support, visa help, and on-trip assistance. Offer alternatives or flexible dates, and avoid criticising competitors.
- 7
You notice a visa application has a spelling error in the passenger name. What steps do you take?
Explain that you would immediately flag it, check passport details, and contact the embassy or visa partner for correction. Mention the importance of double-checking before submission.
- 8
How would you handle a group booking for 20 students to a hill station?
Discuss collecting requirements, blocking seats and rooms, negotiating group rates, planning transport, and assigning a single point of contact. Mention risk management and backup plans.
Behavioural and situational
- 9
Tell me about a time you had to convince someone to change their plan.
Use a STAR format: situation, task, action, result. Show empathy, clear reasoning, and a positive outcome.
- 10
How do you handle a customer who is angry about a delayed refund?
Show active listening, apology without admitting fault, explaining the process and timeline, and following up. Mention documenting the interaction.
- 11
Describe a situation where you worked under pressure with multiple deadlines.
Pick a real example from college or work. Highlight prioritisation, time management, and staying calm.
- 12
Why do you want to work in travel consulting, and how do you keep up with industry changes?
Connect personal interest in travel with service and sales. Mention following travel blogs, airline updates, and tourism boards.
HR and career fit
- 13
Are you comfortable working weekends and holidays during peak travel season?
Answer honestly and show flexibility. Mention that you understand travel is a 24/7 industry and you are willing to adapt.
- 14
How do you handle feedback or criticism from a senior or a client?
Show openness to learning, ask clarifying questions, and act on feedback. Avoid being defensive.
- 15
Where do you see yourself in two years in this role?
Focus on gaining expertise in destinations and GDS, handling larger clients, and possibly moving into team lead or specialised consulting.
- 16
What are your salary expectations for this role?
Research typical fresher salaries in travel agencies. Give a range and mention flexibility based on learning and growth opportunities.
Practise the conversation
Much of a Travel Consultant's job is conversation. Practise a sales call, an upset customer or a negotiation with an AI persona, and get a scored report.
Ready to try it for real?
Take a timed test or talk through a mock interview for this role, then see your scores.
This is practice material for Travel Consultant roles, written with AI. It is not a list of questions Bhramanti Voyages or any other company has asked.