CASHe Compliance Officer Interview: Rounds, Questions and Preparation

What the job involves

A Compliance Officer in banking, finance, or insurance ensures the company follows all relevant laws, regulations, and internal policies. Day to day, they monitor transactions, review processes, update policies, conduct training, and help manage regulatory audits and reporting. At fast-growing fintechs like CASHe, they also work closely with product and tech teams to embed compliance into new digital lending or insurance products.

Role and Technical Knowledge

1. 1

   What are the key RBI guidelines that an NBFC like CASHe must follow for digital lending?

   Mention the Digital Lending Guidelines 2022, fair practices code, KYC norms, and data privacy requirements. Show awareness of how these apply to app-based lending.

2. 2

   Explain the difference between KYC and AML. How do they work together in a fintech company?

   KYC is verifying customer identity, while AML is ongoing monitoring for suspicious activity. Together they prevent fraud and money laundering.

3. 3

   What is the Prevention of Money Laundering Act (PMLA) and what are the obligations for a financial institution?

   Cover reporting requirements, record-keeping, and customer due diligence. Mention the role of FIU-IND.

4. 4

   How does the Digital Personal Data Protection Act, 2023 impact a company like CASHe?

   Focus on consent, data minimisation, and security safeguards. Explain how non-compliance can lead to penalties.

Practical Scenarios

1. 5

   You notice a customer making multiple small transactions just below the reporting threshold. What do you do?

   This is structuring, a red flag for money laundering. You should escalate to the compliance head and file a suspicious transaction report if needed.

2. 6

   A new product feature is about to be launched, but you see a potential regulatory breach. How do you handle it?

   Raise the issue immediately with product and legal teams, suggest alternatives, and ensure launch is paused until compliant.

3. 7

   An internal audit finds that some loan files are missing KYC documents. What steps will you take?

   Investigate the gap, remediate missing documents, train staff, and strengthen controls to prevent recurrence.

4. 8

   A customer complains that their loan was approved without proper disclosure of charges. How do you respond?

   Acknowledge the complaint, review the process, ensure fair practices code is followed, and take corrective action.

Behavioural and Situational

1. 9

   Tell me about a time you had to follow rules even when it was inconvenient.

   Use STAR method. Highlight integrity, attention to detail, and willingness to speak up.

2. 10

   How would you handle a situation where a senior manager asks you to bypass a compliance check to meet a deadline?

   Show you would respectfully refuse, explain risks, and escalate if necessary. Emphasise ethical conduct.

3. 11

   Describe a time you worked in a team to solve a problem. What was your role?

   Focus on collaboration, communication, and your specific contribution to the solution.

4. 12

   Why do you want to work in compliance, especially in a fast-growing fintech?

   Connect personal interest in regulations, ethics, and technology. Mention desire to learn and grow with the company.

HR and Company Fit

1. 13

   What do you know about CASHe and its business model?

   Research CASHe's products, target customers, and recent news. Show you understand its position in the fintech lending space.

2. 14

   How do you stay updated with changing regulations?

   Mention sources like RBI circulars, financial news, and professional networks. Show proactive learning.

3. 15

   Where do you see yourself in 3-5 years in compliance?

   Show ambition to deepen expertise, take on more responsibility, and contribute to a strong compliance culture.

4. 16

   Are you comfortable working in a dynamic environment where priorities can shift quickly?

   Give examples of adaptability and time management. Emphasise flexibility and eagerness to learn.