Travel, hospitality and food service
Kesari Tours Reservations Executive Interview: Rounds, Questions and Preparation
For Reservations Executive roles at companies like Kesari Tours
What the job involves
A Reservations Executive handles booking enquiries, confirms reservations, and manages cancellations or modifications for tours, hotels, and travel packages. In a company like Kesari Tours, you would coordinate with sales, operations, and vendors to ensure accurate and timely bookings. The role demands strong communication, attention to detail, and comfort with reservation software and spreadsheets.
Role and technical knowledge
- 1
What is the difference between a confirmed booking, a waitlisted booking, and a tentative booking?
Explain each status clearly with an example from a tour or hotel context. Mention how each affects inventory and customer communication.
- 2
How would you handle a request to modify a booking after the cancellation deadline?
Show empathy, check policy, offer alternatives like date change or partial refund, and escalate if needed. Emphasise documenting the interaction.
- 3
What information do you need from a customer to make a tour reservation?
List essentials: full name, contact details, travel dates, destination, number of travellers, ID proof, and special requests. Mention confirming all details before finalising.
- 4
How do you ensure accuracy when entering booking details into a system?
Talk about double-checking entries, using checklists, reading back details to the customer, and flagging discrepancies immediately.
Practical scenarios
- 5
A customer calls to cancel a tour 3 days before departure. How do you respond?
Acknowledge the situation, explain the cancellation policy calmly, process the cancellation, and offer to help with future bookings. Show you can stay polite under pressure.
- 6
You realise you have overbooked a hotel for a group tour. What do you do?
Prioritise finding alternative accommodation, inform the customer proactively, and coordinate with the hotel and operations team. Mention learning from the mistake to prevent recurrence.
- 7
A customer wants a discount that is not approved. How do you handle it?
Explain the value of the package, stick to company policy, and offer other benefits like free add-ons if allowed. Avoid making promises you cannot keep.
- 8
How would you handle a booking enquiry in a language you are not fluent in?
Suggest using simple English, taking help from a colleague, or using translation tools. Emphasise patience and ensuring the customer understands the process.
Behavioural and situational
- 9
Tell me about a time you had to handle a difficult customer or peer.
Use the STAR method. Focus on listening, staying calm, finding a solution, and the positive outcome.
- 10
How do you prioritise when you have multiple booking requests at once?
Mention urgency, customer impact, and deadlines. Give an example of using a to-do list or software to track tasks.
- 11
Describe a situation where you made a mistake. How did you fix it?
Be honest, show accountability, and explain the corrective action and what you learned to avoid repeating it.
- 12
Why do you want to work in reservations for a travel company?
Connect your interest in travel, customer service, and organisational skills. Mention wanting to grow in the tourism industry.
HR and company fit
- 13
What do you know about our company and the kind of tours we offer?
Research the company's popular packages, destinations, and target customers. Mention specific examples like group tours or customised holidays.
- 14
Are you comfortable working in shifts, including weekends and holidays?
Answer honestly but show flexibility. Travel reservations often require weekend coverage during peak season.
- 15
How do you handle repetitive tasks while maintaining accuracy?
Talk about setting routines, taking short breaks, and using checklists. Emphasise pride in doing detail-oriented work well.
- 16
Where do you see yourself in two years in this role?
Show ambition to master reservations, take on more complex bookings, or move into team lead or operations roles. Keep it realistic and aligned with the company.
Practise the conversation
Much of a Reservations Executive's job is conversation. Practise a sales call, an upset customer or a negotiation with an AI persona, and get a scored report.
Ready to try it for real?
Take a timed test or talk through a mock interview for this role, then see your scores.
This is practice material for Reservations Executive roles, written with AI. It is not a list of questions Kesari Tours or any other company has asked.