Vivriti Capital Product Manager Interview: Rounds, Questions and Preparation

What the job involves

As a Product Manager in neobanking, lending, or insurtech, you will identify user problems for borrowers, savers, or policyholders, define product features, and work with engineering, design, risk, and compliance teams to launch and improve digital financial products. Day to day you might write user stories, analyse funnel data, run experiments, and coordinate with partners such as NBFCs, banks, or insurers to ensure smooth customer journeys.

Role and Sector Knowledge

1. 1

   How would you explain the difference between a neobank, an NBFC, and a traditional bank to a new user?

   Cover licensing, deposit-taking ability, partnership models, and how neobanks often front-end services while a partner bank or NBFC holds the balance sheet.

2. 2

   Walk me through the customer journey for a small business loan on a digital lending platform.

   Include onboarding, KYC, credit assessment, underwriting, disbursal, repayment, and collections, and highlight where product can reduce drop-offs.

3. 3

   What are the key regulations a product manager in Indian lending or insurtech must keep in mind?

   Mention RBI digital lending guidelines, KYC norms, data localisation, IRDAI rules for insurance, and fair practices code, and explain how they affect product design.

4. 4

   How does a neobanking or lending product make money? Explain unit economics simply.

   Discuss interest spread, fees, commissions, subscription models, and cross-sell, and mention CAC, cost to serve, and lifetime value.

Product Design and Metrics

1. 5

   If you were building a savings product for first-time earners in India, what features would you prioritise and why?

   Focus on low minimum balance, goal-based saving, UPI integration, trust signals, and simple language, and link features to activation and retention metrics.

2. 6

   A lending app sees high sign-ups but low loan completion. How would you diagnose and fix this?

   Map the funnel, identify drop-off points, check KYC friction, document upload issues, credit rejection reasons, and propose experiments like pre-filled forms or better status tracking.

3. 7

   What metrics would you track for an insurtech policy renewal product?

   Include renewal rate, lapse rate, claim ratio, customer effort score, reminder effectiveness, and persistency, and explain how each ties to business goals.

4. 8

   How would you decide whether to build a feature in-house or partner with a third party for a neobanking product?

   Weigh speed, cost, control, compliance risk, core competency, and customer experience, and give a clear recommendation with trade-offs.

Scenario and Problem Solving

1. 9

   A partner bank changes its API and your neobanking app stops working for new users. What do you do?

   Show incident response: communicate with users, prioritise a fix, coordinate with engineering and partner, and plan a longer-term contingency or fallback.

2. 10

   Your credit model is rejecting too many thin-file customers. How would you improve inclusivity without increasing defaults?

   Suggest alternative data, small-ticket loans, graduated limits, manual review for borderline cases, and monitoring default rates closely.

3. 11

   You have to launch a new insurance micro-product in 6 weeks with limited engineering bandwidth. How do you scope it?

   Define a minimal viable product, cut non-essential features, reuse existing components, align with compliance early, and set clear success criteria.

4. 12

   A regulator asks for a change that will slow down your onboarding. How do you handle the trade-off between compliance and user experience?

   Accept compliance as non-negotiable, redesign the flow to minimise friction, communicate transparently to users, and track the impact on conversion.

Behavioural and HR

1. 13

   Why do you want to be a product manager in fintech, and why at a fast-growing company like Vivriti Capital?

   Connect personal interest in financial inclusion or digital finance to the company's focus areas, and show you understand its stage and culture.

2. 14

   Tell me about a time you worked with a team to solve a problem with incomplete information.

   Use STAR format, highlight how you gathered data, made assumptions, communicated uncertainty, and learned from the outcome.

3. 15

   Describe a situation where you had to convince someone to change their mind.

   Show empathy, data-driven argument, listening, and a positive result, ideally in a college project, internship, or group task.

4. 16

   Where do you see yourself in three years in product management?

   Show realistic growth from associate to owning a product area, and mention learning depth in lending, neobanking, or insurtech.