MedGenome UX Researcher Interview: Rounds, Questions and Preparation

What the job involves

A UX Researcher in digital health studies how patients, clinicians, and lab staff interact with digital products such as patient portals, teleconsultation apps, and diagnostic report interfaces. Day to day, you plan and run interviews, usability tests, and surveys, then turn findings into actionable recommendations for product and design teams. In a diagnostics or genomics company, you also need to understand clinical workflows, privacy rules, and the emotional context of health decisions.

Role and technical knowledge

1. 1

   What is the difference between generative and evaluative UX research, and when would you use each in a digital health product?

   Define generative as exploratory (understanding patient needs before building) and evaluative as testing an existing design. Give a health example, such as generative interviews before a teleconsultation app versus usability testing of a lab report screen.

2. 2

   How would you recruit participants for a study on a patient portal used by people with low digital literacy?

   Cover screening criteria, multiple channels (clinics, community centres, patient groups), incentives, and consent. Mention the need to avoid bias and to include caregivers where relevant.

3. 3

   What do you need to consider about privacy and consent when recording a usability session with a patient?

   Discuss informed consent, anonymising data, secure storage, and compliance with laws like India's DPDP Act or HIPAA. Mention that patients may share sensitive health details during think-aloud.

4. 4

   How would you measure the success of a redesign of a diagnostic report download flow?

   Suggest task success rate, time on task, error rate, and post-task satisfaction. Add a business or clinical metric like support calls or repeat downloads.

Practical scenarios

1. 5

   A product manager wants to launch a new feature for doctors to order genetic tests. You have two weeks. How do you plan the research?

   Show prioritisation: clarify the riskiest assumption, choose a quick method like interviews with 5-6 doctors, prepare a discussion guide, and deliver a findings summary. Mention working with existing clinical advisors.

2. 6

   You find that older patients struggle to read their lab reports on a mobile screen. What research steps would you take before recommending changes?

   Propose accessibility review, task-based testing with older adults, and possibly a diary study. Recommend changes like larger fonts, plain-language summaries, and better contrast, then suggest validating with a follow-up test.

3. 7

   A stakeholder dismisses your research findings because they conflict with their opinion. How do you handle it?

   Stay neutral, present evidence with quotes and clips, and connect findings to business or clinical goals. Offer a small follow-up study to resolve the disagreement collaboratively.

4. 8

   You need to run a survey with patients across India but have a small budget. How do you ensure good data quality?

   Discuss translating questions, piloting with a small group, using simple language, and checking for straight-lining or missing data. Mention partnering with clinics or patient groups for distribution.

Behavioural and teamwork

1. 9

   Tell me about a time you had to explain a complex research finding to someone who was not a researcher.

   Use the STAR method. Focus on simplifying without losing accuracy, using visuals or stories, and checking that the audience understood.

2. 10

   Describe a project where you had to work with people from different backgrounds, such as designers, engineers, or doctors.

   Show empathy for different priorities and how you adapted your communication. Mention a concrete outcome like a design change or a shared decision.

3. 11

   Give an example of when you had to make a decision with incomplete information.

   Explain how you identified what you knew, what you assumed, and what you could quickly test. Highlight that you documented limitations and moved forward responsibly.

HR and motivation

1. 12

   Why do you want to work as a UX researcher in digital health rather than in a general consumer tech company?

   Connect personal motivation to health impact, mention the complexity of clinical workflows, and show awareness of ethical responsibilities. Avoid saying you just want to help people without specifics.

2. 13

   Where do you see yourself in three years as a researcher?

   Show a realistic growth path, such as deepening mixed-methods skills, leading a study area, or specialising in patient safety or accessibility. Tie it to the company's domain.

3. 14

   How do you keep your research skills sharp outside of work?

   Mention communities, newsletters, courses, or side projects. For digital health, mention following health tech blogs, attending webinars, or reading about new regulations.

4. 15

   What questions do you have for us about the research practice here?

   Ask about how research is prioritised, how findings are shared, or how the team works with clinical experts. This shows genuine interest in the role and the company.