Travel, hospitality and food service
Travel Triangle Travel Consultant Interview: Rounds, Questions and Preparation
For Travel Consultant roles at companies like Travel Triangle
What the job involves
A Travel Consultant helps customers plan and book trips, including flights, hotels, activities, and packages. Day to day, you speak with clients over calls and emails, understand their budget and preferences, create itineraries, share quotes, and coordinate with suppliers to confirm bookings. You also handle changes, cancellations, and on-trip issues while meeting sales and service targets.
Role and technical knowledge
- 1
What are the key steps you follow to plan a holiday package for a family of four?
Cover requirement gathering (dates, budget, destination, food and mobility needs), suggesting options, creating a day wise itinerary, costing with inclusions and exclusions, and confirming with suppliers.
- 2
How do you calculate the cost of a package? What components do you include?
Mention flights or transport, hotel room rates with taxes, transfers, sightseeing, meals, entry tickets, visa fees, insurance, and your service margin. Show that you add a buffer for currency or rate changes.
- 3
What is the difference between a FIT booking and a group booking?
Explain that FIT is for individual travellers with flexible dates and custom itineraries, while group bookings have fixed departures, shared costs, and stricter cancellation rules.
- 4
Which tools or systems have you used for bookings, and how would you learn a new GDS?
Name any tools you know like Amadeus, Galileo, or even Excel and CRM. For new tools, describe a structured learning plan: training, practice on test PNRs, and asking seniors for feedback.
Practical scenarios
- 5
A customer says your quote is higher than a competitor's. How do you respond?
Acknowledge the concern, explain the value in your package such as better hotels, transfers, or support, and offer alternatives like changing dates or hotel category without badmouthing the competitor.
- 6
A hotel cancels a confirmed booking two days before the guest arrives. What do you do?
Show urgency: inform the customer immediately, find a similar or better alternative, negotiate with the hotel for compensation or upgrade, and keep the customer updated until check in.
- 7
A customer wants a visa for a country you have not handled before. How do you proceed?
Say you will check official embassy or consulate websites, confirm documents and timelines, consult a senior or visa team, and give the customer a clear checklist with realistic processing times.
- 8
How would you handle a customer who is angry about a delayed flight and missed transfer?
Listen without interrupting, apologise for the inconvenience, arrange the next available transfer, explain what you are doing, and follow up after the trip to retain trust.
Behavioural and situational questions
- 9
Tell me about a time you convinced someone to change their mind.
Use a simple STAR structure: situation, task, action, result. Focus on how you listened, presented facts, and kept the relationship positive.
- 10
Describe a situation where you had to handle multiple customers at once.
Show prioritisation: urgent issues first, setting expectations with others, using checklists or CRM notes, and following up so nothing is missed.
- 11
How do you deal with a customer who is rude on a call?
Stay calm, do not take it personally, let them finish, repeat their issue to confirm understanding, and offer a clear next step. Mention escalating to a senior if needed.
- 12
Give an example of when you made a mistake and how you fixed it.
Be honest about a small error like a wrong date or rate, explain how you informed the customer or senior immediately, corrected it, and changed your process to avoid repeats.
HR and motivation questions
- 13
Why do you want to work as a travel consultant?
Connect your interest in travel and helping people with the role's mix of sales and service. Mention that you enjoy learning destinations and solving problems.
- 14
Are you comfortable with rotational shifts, weekends, and sales targets?
Answer honestly and positively. If you are flexible, say so and give an example of managing time or targets during college or internships.
- 15
Where do you see yourself in two years in this industry?
Show a realistic path such as becoming a senior consultant, handling a destination specialisation, or moving into team lead roles while building customer relationships.
- 16
What do you know about our company and the kind of trips we sell?
Research the company's services, popular destinations, and customer segment. Mention one or two specifics and how your skills fit their model.
Practise the conversation
Much of a Travel Consultant's job is conversation. Practise a sales call, an upset customer or a negotiation with an AI persona, and get a scored report.
Ready to try it for real?
Take a timed test or talk through a mock interview for this role, then see your scores.
This is practice material for Travel Consultant roles, written with AI. It is not a list of questions Travel Triangle or any other company has asked.